Assistant Store Manager Norwich 40 hours Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day. Share your talents As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. Youre also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, youre dedicated to driving your stores performance by ensuring excellent customer service, effective teamwork and efficient operations every day. Youll act as a role model for your team and a true ambassador for Rituals. Youll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, youll help to recruit, hire and retain a diverse and talented store team, youll coach your team members to help them feel more engaged while achieving their full potential and finally, youll serve as your Store Managers right hand by helping them with day-to-day business activities! This role is based in an outlet environment, where were looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential. Bring all of you High on energy, low on ego and with a little bit of humour! You are one of a kind because your ability to encourage others and reach your stores goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated. On top of that, you have: Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality. People management skills (e.g., communication, motivation, coaching, connection, and inspiration) Experience in sharing knowledge to drive behavioural change and develop others. Decision making and problem-solving skills. Benefits of working at Rituals Training and development opportunities Competitive bonus scheme Rituals employee discount Numerous wellbeing initiatives and EAP Company & Team Events