Overview
Advanced Field Service Engineer – Avionics role at Honeywell in the UK. You will provide assistance and expertise to the services centre on fixing Air Transport and Regional aircraft, in particular the Avionics systems and components. This could be in the form of telephone support, email support, or by visiting numerous sites within the EMEAI region to provide onsite assistance.
Responsibilities
* Provide direct troubleshooting assistance to customers responding real time to customer technical inquiries via phone, email and on-site presence as necessary
* Routing and escalation of technical issues within the support organization
* Capture and tracking of customer issues through CRM tool Salesforce and maintain ownership of technical issue through to closure against identified service level goals
* Manage and document customer communications via Salesforce and own case closure
* Provide significant collaboration and coaching to peers, based on knowledge and expertise
What We Offer / Qualifications
Our offer includes a culture that fosters inclusion, diversity and innovation; work for a well-known brand with ongoing focus on innovation and growth; market-specific training and ongoing personal development.
About Us
Honeywell helps organizations solve the world\'s most complex challenges in automation, the future of aviation and energy transition. We provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by Honeywell Forge software.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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