Job Description
If you're a Business Analyst who does your best work when the direction is clear but the detail still needs defining, this is worth a read...
A well-known leisure and hospitality business is mid-way through a significant customer and colleague experience transformation. The vision is set, senior leadership is aligned, and the programme is live. What they need now is a BA who can take things from strategic intent down to what the business actually needs day to day, across four active workstreams. This is not a process-documentation role. It's business-facing, stakeholder-intensive, and genuinely varied.
The Role
* Elicit, define and document business requirements across multiple workstreams including CRM, customer data, colleague portal and health and safety compliance
* Bridge the gap between programme-level direction and operational business need, translating ambiguity into clear, actionable requirements
* Work closely with business stakeholders at all levels, building trust and keeping workstreams moving without formal project management structures in place
* Support improvements to customer experience and single-view-of-customer initiatives, with a strong focus on how customer data flows and is used across the business
* Engage with a range of site-based teams across the UK on an ad hoc basis, with all travel planned at least two months in advance and expenses covered
* Contribute to roadmap prioritisation and help the business make pragmatic decisions when faced with competing demands
What We're Looking For
* Proven BA experience within retail, front-end banking, or a customer experience-led environment
* Comfortable working across both customer-facing and colleague-facing digital processes
* Strong at managing ambiguity and stakeholder complexity without needing formal delivery frameworks
* CRM or single-view-of-customer experience, particularly where customer data sits at the heart of the work
* Confident, grounded personality with a low political footprint and a get-it-done approach
Nice to have:
* Experience in leisure, hospitality, or multi-site consumer businesses
* Exposure to portal or intranet-style colleague-facing tools
* Background working in organisations earlier in their digital maturity journey
What's On Offer
* £500-£600/day, outside IR35
* Hybrid working with just one day per month on-site. Ad hoc UK site visits with at least two months' notice, expenses covered
* Flexible team culture with genuine understanding of work-life commitments
* Six-month initial contract with strong expectation of extension
To apply, send your CV across or get in touch directly.