Overview
We are looking for an experienced Reception Supervisor to report to the Guest Service Manager to deliver warm hospitality to our guests. You will be responsible for ensuring that the reception team offers a warm welcome and a personal and professional service to our guests.
Responsibilities
* Provide a warm welcome and ensure guests experience exceptional service at all times.
* Have impeccable knowledge of hotel bedrooms and facilities to offer the best service to guests.
* Create a strong culture of customer service and warm hospitality within the department, including recognising and acknowledging regular guests and their requirements.
* Ensure the department offers a prompt, courteous, knowledgeable response to telephone calls.
* Contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
* Supervise and support the development of the reception team through training to deliver the hotel's product plan and brand standards.
* Ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the utmost care and attention from all team members.
* Provide efficient delivery of guest messages.
* Support the Guest Service Manager with ensuring all brand standards are delivered by the team.
Qualifications
Previous hands‑on experience working in a high‑quality Four‑Star hotel, either in a receptionist supervisor role or in a busy receptionist role. Strong work ethic and ability to engage and motivate a team. Strong communication skills and ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. Confident computer skills and previous experience working with Opera would be advantageous.
About the Hotel
Aztec Hotel & Spa, Aztec West, Almondsbury, Bristol, BS32 4TS, is a four‑star hotel featuring an award‑winning spa, rosette restaurant, business facilities and comfy bedrooms. Aztec also hosts a number of weddings and events throughout the year meaning no two days are the same. Located in Almondsbury near the M5 junction, Aztec is easily commutable from the north Bristol area. Owned by Daniel Thwaites, Aztec Hotel & Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the fringes of the vibrant city of Bristol.
Benefits
* A fun environment where you will receive the training and support to develop and progress.
* Stream – the ability to access up to 40% of your wages as you earn them each week.
* Free parking.
* Tips paid monthly.
* Free meal whilst on duty.
* Health cash plan with access to discounted perks.
* Employee Assistance Programme.
* Enhanced maternity and paternity pay.
* Apprenticeships available.
* Use of our brilliant gym on site and discounted Spa treatments.
* 28 days annual leave (rising to 33 days after 5 years).
* Discounted accommodation, food and drink in our beautiful properties across the country.
* Pension & Life assurance.
* Long service awards, including free meals and free stays with your friends or family.
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