Technical Service Specialist
Overview:
We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.
Responsibilities:
* Responsible for incoming repairs
* Provide troubleshooting and repair of all products offered by the company
* Determine if a product can be repaired or needs replacement
* Complete appropriate paperwork associated with repairs and re-shipments
* Work with TS Admin to facilitate RMA returns
* Provide phone and e-mail technical support for products
* Diagnose technical problems accurately
* Ensure repairs are made within the agreed time frame
* Inform customers of progress and complete follow-up documentation
* Provide information and guidance for software upgrades
* Provide production configuration of new equipment
* Provide Engineering Change Orders to warehoused goods as needed
* Provide trade show support
* Prepare equipment and assist in pre-show build of booth
* Attend shows if required
* Work with testing, storing, organizing, and dispatching demo and loaner equipment
* Report all quality and service issues to appropriate personnel
* Train internal personnel, external technicians, and customers on the proper repairs of company products
* Ensure training workshops have adequate preparation and educate attendees on company products
* Provide product testing for R&D as required
* Occasionally provide technical support in the field
* Perform other duties as assigned
* Complete special projects and requests in a timely and positive fashion
Qualifications:
* Technical degree in Electronics or equivalent
* 3-5 years previous experience with electronic repair, preferred
* Problem-solving and troubleshooting skills
* Verbal and written communication skills
* Ability to occasionally travel throughout Europe
* Ability to work independently
* Knowledge of PCB, electronics, and mechanical assembly preferred
* Able to read prints and schematics preferred
* Manual dexterity skills
* Good soldering skills and surface mount techniques
* Able to use hand tools, small power tools, and test equipment
* Knowledge of current wiring regulations
* Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
* Ability to lift up to 23Kgs
Day-to-Day:
The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.
Benefits:
* Competitive salary
* Health and wellness benefits
* Retirement savings plan
* Career development opportunities
* Dynamic and collaborative work environment
If you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact me at jordan.hallgalley@v-hr.com.