Customer Services Co-ordinator Position: Customer Services Co-ordinator
Location: Wednesbury, West Midlands
Salary: £26,000 - £28,000 dependent upon experience
Company Overview:
Hunters 4 Staff are delighted to be assisting our client with finding an excellent Customer Service Co-Ordinator to join the team.
Our client specialise in the design and manufacture of industrial multi-material packaging solutions to meet all the packaging requirements of its many clients. Timber and corrugated form the core products of our portfolio.
Overview of Role:
The primary purpose of the Customer Service Coordinator role is to manage customer relationships by providing outstanding customer service and ensuring the smooth processing of customer orders, inquiries, and complaints. The role requires close coordination with various internal departments to ensure timely and successful delivery of solutions according to customer needs.
Key Responsibilities:
Customer Support and Relationship Management: Act as the day-to-day point of contact for some of our customers, responding to product and service inquiries. Build and maintain long-term relationships with customers. Handle customer complaints, providing timely and effective solutions. Engage with customers via phone, email, and in-person meetings as required. Open and maintain customer accounts, ensuring accurate records.
Order Management: Process customer orders accurately and efficiently, following up on quotations and confirmations. Monitor stock levels and coordinate with production teams to meet customer requirements. Manage customer accounts, maintaining up-to-date records. Order entry into internal systems (ABACA/Opera/Sage), manage incoming calls, and handle inquiries.
Sales and Quotation Support: Follow up on quotations, providing support to the sales team where needed. Support pricing inquiries and prepare estimates for new jobs and projects.
Communication and Coordination: Liaise with internal departments, including Sales, Production, and Logistics, to ensure the smooth execution of customer orders. Maintain clear communication channels with the sales team and provide support where needed. Collaborate with colleagues to enhance cross-departmental relations and improve service delivery efficiency. Coordinate with design and production teams for new products and sample approvals.
Purchasing and Stock Management: Manage materials required for customer orders, raise purchase requisitions, and update customer costs and selling prices. Manage customer stock requirements, handle sample requests, and ensure timely procurement of materials.
Financial and Credit Management: Follow credit application procedures. Monitor customer budgets and highlight any issues to ensure compliance.
Marketing and Social Media Support: Assist with marketing initiatives, support promotional campaigns, and help maintain an online presence through company social media platforms. Qualifications/Skills/Competencies/Experience:
Proven experience in a customer service or coordination role.
Strong phone contact handling skills and active listening abilities.
Excellent communication skills, both written and verbal.
Strong organizational skills with attention to detail and the ability to multitask.
Ability to build and maintain strong customer relationships.
Familiarity with CRM systems, ERP software (e.g., ABACA, Opera), and other office systems.
Ability to work under pressure and meet deadlines.
Problem-solving skills, with a proactive and flexible approach to tasks.
Nearby towns and cities include Birmingham, Wolverhampton, and Coventry.
Related job titles might include Customer Service Representative, Customer Support Specialist, and Client Services Coordinator.
If you are passionate about customer service and looking for a dynamic role within a supportive team, we encourage you to apply!
INDPERM