Overview
Region: West Yorkshire
Job title: Security Officer
Location: Ikea Leeds
Pay rate: £12.60
Hours: Various shifts (details provided at scheduling stage) - including weekends. Free Parking and great access by Public Transport
Mitie is looking for a Retail Security Officer for a prestigious client in the Leeds area who can deliver exceptional customer service whilst creating a safe and secure shopping environment for all. A full background check will be completed including a full 5-year employment/education history. Ideally you will already hold an SIA licence including CCTV; however, SIA training can be provided for the successful candidate.
Responsibilities
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
* Operations: Be aware of and ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published AI's, familiarising yourself with changes to suggest amendments that will improve or enhance service.
* Be compliant with Industry and Statutory Legislation (front-line licence in either Security Guarding or Door Supervision) which must be worn at all times; CCTV PSS SIA Licence required. There are additional contractually required courses.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
* Training: Fully and satisfactorily complete all required competency training and undertake additional training as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop knowledge through continual professional development.
* You are required to renew your licence 16 weeks before expiry.
* Security and Health & Safety: Look out for, and immediately report, any health & safety hazards on site.
* Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete accurate, detailed notebook entries after any incident for use in the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the AI's.
* Call emergency services and Communication Centre to report all incidents.
What we are looking for
* Previous Security Experience
* SIA License
* SC Clearance desirable
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