Field Loss Adjuster - London or Croydon Area
Join to apply for the Field Loss Adjuster - London or Croydon Area role at Direct Line Group.
DPGL is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining us, you’ll have the opportunity to be recognised for your skills, encouraged to build upon them, and empowered to do your absolute best.
What You’ll Be Doing
* Conduct field visits to support customers, including those in vulnerable situations and ad‑hoc cases.
* Review digital evidence submitted via our online claims portal.
* Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office.
* Take ownership of Home, SME & Commercial claims, including complex or high‑value cases under supervision when above authority.
* Deliver outstanding customer service to help achieve market‑leading Net Promoter Scores.
* Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost‑effective indemnity solutions.
* Recommend optimal settlement routes, using supply chain options where appropriate.
* Support complaint resolution by facilitating field visits and handling informal complaints directly.
* Determine and advise on rectification works, acting as a technical point of contact for scope variations.
* Carry out investigations to assist with potential subrogated recoveries.
* Collaborate with operational teams and offer guidance to office‑based claims handlers.
* Provide technical support to Area Managers and help maintain relationships with the Home Repair Network.
* Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity and reserving.
* Track and deliver on key business metrics and risk responsibilities within the DLG risk framework.
* Continuously develop your own technical expertise and knowledge of insurance practices.
What You’ll Need
* Proven experience in field‑based loss adjusting across Home, SME and Commercial property claims.
* Strong understanding of insurance principles, policy interpretation and coverage assessment.
* Excellent knowledge of buildings and contents quantum and current construction methods.
* Confident in creating repair propositions and negotiating settlements.
* Located in and/or around the London area, as this is where your customers will be based and your on‑site visits will take place.
* Full UK driving licence and flexibility to travel as required.
Benefits
* 9% employer‑contributed pension.
* Annual company bonus of up to 10%.
* Company car.
* 50% off home, motor and pet insurance, plus Green Flag breakdown cover.
* Additional optional Health and Dental insurance.
* EV car scheme allowing all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
* Generous holidays.
* Buy‑as‑you‑earn share scheme.
* Employee discounts and cashback.
* Plus, many more.
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn; they’re about recognising who you are and the life you live.
Hours: 35 hours.
Direct Line Group is an equal opportunity employer. We think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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