We are recruiting for a Facilities Helpdesk Coordinator / Administrator based in Leeds to support a dedicated Facilities Maintenance team in providing helpdesk and service coordination from the regional office. The role is a permanent position paying up to £28k basic. Monday to Friday 40 hours per week. 09:00-17:30 (possible flexibility with start/finish). Free parking available on campus and free parking close to the site. The primary objective is allocating calls and resources to ensure that all reactive maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA’S. Receiving incoming calls and making outgoing phone calls, Liaising with customers to give them updates on outstanding jobs Logging reactive enquiries via email/telephone Allocating reactive/quoted works to engineers and scheduling the work in, Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the log Rescheduling of reactive/quoted works as necessary Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion Assisting engineers with the raising of PO’S Management of engineers workloads, holidays and absences in conjunction with line managers Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced PPM works may be phased in at a later time Ad-hoc administrative duties Operation and general CRM system Requirements: Ideally to have previous experience of service delivery support in FM, maintenance or engineering companies Previous helpdesk and contract admin experience Excellent customer services skills Planning and scheduling skills User of CRM systems (CAFM not required) Good administrative skills If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer