Pre‑Sales Solution Architect (Contact Centre as a Service)
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Location: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Reading.
Capability: Advisory – Experience Level: Senior Manager – Type: Full Time – Service Line: Technology & Data – Contract type: Permanent.
Job Description
We are looking for an experienced Pre‑Sales Solution Architect to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.
The ideal candidate will be an established professional with extensive experience in the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in‑depth view of how the Dynamics platform is evolving and be able to communicate the implications for both our clients and our teams.
They will be passionate about developing a strong community ethic within the team and driving a high‑performance culture, and will have strong collaboration skills and be comfortable working as part of a global team.
Responsibilities
* Assisting the pre‑sales team in demos and RFPs.
* Being a champion for the D365 CCaaS product.
* Having an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market.
* Driving collaboration across the CCaaS internal community.
* Building the eminence of KPMG Microsoft Business Solutions within the marketplace.
* Meeting and exceeding customer expectations of business knowledge, skills, and behaviour.
Qualifications and Skills
* Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS.
* Extensive consulting skills.
* Business process knowledge.
* Broad understanding of software delivery.
* Excellent soft skills and leadership qualities.
* Ability to work independently and as part of a team.
* Relevant certifications in Dynamics 365 or related technologies.
* Strong cross‑industry experience (Financial Services, Public Sector and Consumer Markets).
Experience and Background
* Experience of large‑scale CCaaS implementations.
* Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS.
* Excellent presentation and demonstration skills.
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