2nd Line Service Desk Engineer
Ashford, Kent
Up to £32k DOE
Essential Requirement: Driving license for onsite client visits
* Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?
* Would you enjoy a mixture of on-site client work and office-based tasks?
* Does hybrid working after probation sound appealing?
Look no further!
Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer.
We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.
You will encounter a variety of technologies, including:
* Microsoft 365
* SharePoint
* Intune
* Active Directory
* Networking
This role will allow you to continuously expand your skill set.
What We Are Looking For:
* Excellent technical and communication skills
* Strong customer service skills with a can-do attitude
* Ability to work calmly and patiently under pressure
* Previous experience in a service desk role (service provider or corporate environment)
* Proven abilities in IT support and installation
Working knowledge of:
* Microsoft Desktop & Office Systems
* Microsoft 365 and SharePoint troubleshooting
* Intune and endpoint management
* Active Directory Security and Administration
* TCP/IP, DNS, DHCP
* Hardware support and more!
They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:
* MS 365 Admin
* Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
* Azure Fundamentals
And much more!
If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!
Note: The list of training opportunities is subject to change as they continually adapt to industry trends.
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
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