Homeless prevention officers - ref: ee05226

Description Homeless Prevention Officers - Ref: EE05226 G6: £31,537 -£34,434 per annum Are you passionate about making a real difference to people’s lives and helping individuals and families secure safe, stable housing? We are looking for a number of compassionate, resilient and proactive Homeless Prevention Officers to join our Customer Engagement service. In this role, you will provide practical advice, support and guidance to people at risk of homelessness, working with partners to prevent crisis, promote independence and help customers achieve positive and sustainable housing outcomes. Main Responsibilities: Provide support and guidance to individuals and families at risk of homelessness, aiming to prevent them from losing their homes. Assessing needs, offering advice on housing options, liaising with landlords and other stakeholders. Providing advice and access on financial assistance and support services. To ensure where possible stable accommodation and address any underlying issues that may contribute to housing instability. About You: You are well organised and communicate effectively with a wide range of people. You thrive in fast-paced environments, using sound judgement and confidence to make decisions. You are committed to supporting vulnerable people and creating positive change. You bring empathy and resilience, with a strong commitment to supporting Walsall residents through challenging times. Why Join Us? This is a truly rewarding role where your efforts will have a direct and lasting impact on the lives of people in need. Walsall Council values its staff and offers excellent opportunities for training and career development, along with a supportive and inclusive working environment. View Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice. Closing date for applications: 17th July 2026.