Overview
Ryman Kingston Upon Thames, United Kingdom. Sales Assistant role working 8 hours per week. You will support the store management team, drive turnover and revenues, and be an ambassador of the Ryman brand with a focus on customer service.
Responsibilities
* Act as an ambassador for Ryman and the Theo Paphitis Retail Group, learning the business and sharing knowledge with customers
* Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
* Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
* Engage with customers, identify needs, and help them purchase by applying product knowledge, highlighting promotions and upselling
* Carry out stock replenishment and maintain accuracy of stock systems when required
* Promote high visual merchandising standards and maintain store housekeeping
* Acquire a high level of product knowledge and continue self-development
* Recognise opportunities to increase sales value by offering appropriate additional items
* Ensure compliance with Health and Safety policies
Qualifications
* Passion for the Ryman Brand and associated companies
* Passion for exceeding customer expectations
* Enthusiastic, driven and results-focused
* Self-motivated with the ability to work independently and in a team
* Confident approach to maximise sales opportunities
* Strong communication and teamwork skills
* Dedication to learning and developing skills
* Flexibility with working hours and location
What we offer
* A passionate, dynamic team where your growth, ideas, and impact matter
* A competitive pay package
* Company pension scheme with the option to enhance
* Generous holiday allowance including an extra wellbeing day
* Training programme to help you excel in your role
* Opportunities through apprenticeship programs to build skills
* Access to mental health support and wellness resources
* Exclusive discounts across brands and benefits hub
* Cycle2Work scheme
* Long service and recognition awards
* Colleague referral scheme
Who we are
Founded by Henry J Ryman in 1893, Ryman has served as a destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, including Robert Dyas, Boux Avenue, and London Graphic Centre. We operate over 200 locations with a thriving online presence, and we are committed to supporting colleagues with tools and knowledge to grow, thrive, and enjoy their work.
At Ryman, teams across stores, warehouses, and Retail Support Centre share a passion for retail. We put customers first and work with energy, resilience, and adaptability to deliver results. If you are a team player ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the Equality Act Guidelines. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
EEO and application notes
Ryman is committed to equal opportunity and inclusive recruitment practices.
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