Kentec Electronics Ltd, during the last 40 years, has expanded into a major worldwide manufacturer of independent fire control panels. Over time, the Kentec brand has become known for its top-quality products, outstanding service, and exceptional support. Headquartered in Dartford, Kent, Kentec has established itself as a global leader, supplying control equipment to more than 90 countries across the world in multiple languages.
As part of the Hochiki Corporation - one of the world's most established and respected fire detection and life safety manufacturers, with over 100 years of history - Kentec is proud to have been a valued member of the Hochiki family for the past 13 years. This partnership has strengthened our position in the global market, enabling us to deliver world-class fire control panel solutions backed by decades of innovation, quality, and reliability. Our shared values and long-standing collaboration continue to drive progress, excellence, and customer trust across the industry.
Job title: Junior/Trainee Technical Support Engineer
Main purpose of job: To provide technical support to all customers on all Kentec products, both in the UK and Rest of World.
To provide technical support to Kentec staff on all Kentec products.
Department: Technical Support
Location/Branch: Unit 26, Dartford
Position reports to:
Technical Support Supervisor (Richard Davey
Length of contract: Permanent
Main duties
-To provide telephone, email and field support to customers and Kentec staff
-To log calls onto the call logging system (CRM).
-To liaise with and support the Hochiki Global Technical Support Team.
-To report any problems related to the product or documentation gained from technical support correspondence.
-To assist in the validation of new Kentec products, to ensure they meet customer requirements.
-To assist in the preparation and verification of technical documentation for Kentec products
-To keep up to date with current technologies in the fire industry.
-To keep up to date with product standards.
-To provide suggestions and ideas for new products or enhancements to current products.
Person Specification
* Good communication and people skills.
* Understanding of Kentec's products portfolio is advantageous (full training given to the right candidate).
* Familiar with MS Office (Outlook, Word, Excel).
* Interest and knowledge of basic electronics and microprocessor-based technology is important.
* Understanding of Kentec's software configuration tool (Loop Explorer) is advantageous.
Job Specifics
* Working hours: 08:30-17:00 (08:30 - 16:00 Friday)
* 24 days holiday, in addition to bank holidays, increasing with the years of service.
* Employee Assistance Programme (Wisdom)
* Unlimited access to 24/7 GP and wellbeing experts (Metlife)
* Support for Loved Ones during difficult times (Everest)
* Financial well-being scheme (Salary Finance)
* Employee Referral Scheme
* Enhanced workplace pension
* Enhanced parental leave
* Free Mental Health First Aid courses (M.H.F.A.)
* Life Assurance
* Cycle to work scheme
* Internal Trainings
* Company Events
* Long Service Awards
* Employee benefits, discounts and perks (Kencheck)
* Volunteer with a charity of your choice for a day each year
* Get the latest tech at the best price and spread the payment over your salary, interest-free.
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