Description Work Pattern Week 1 Sunday 09:30-17:30 Tuesday-Friday 09:30-17:30 Wednesday Thursday 12:00-20:00 Week 2 Tuesday 12:00-20:00 Wednesday Friday 09:30-17:30 Saturday 12:00-20:00 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels. Accountabilities: Develop remarkable people Support coordination of all development programmes including employability schemes for customer assistants Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs Ensure all regional learning hubs and the academy facilities are maintained to a high standard Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times Offer exceptional levels of service to all colleagues and visitors across the academy Delivering regional buddy upskilling where required Deliver upskilling to Induction facilitators in standalone hubs where required Listen and act on colleague feedback to make this a great place to work, with the support of BIG 100% accurate execution Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy Build key stakeholder relationships across Centre of Expertise, externally and Region Utilise digital tools to manage academy learning capacity Drive high performance Act as subject matter expert for onboarding and My Welcome Support the delivery and completion of Compliance Learning across the region Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement Technical Skills/ Experience: Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel Comprehensive knowledge of customer shopping channels Good level of product knowledge and services across the store Up to date knowledge of the commercial operation and brilliant basics Good level of digital capability and use of digital tools and applications Adapting to change Ability to learn new ways of working quickly and be able to deliver relevant information Able to confidently deliver information in a public forum and ensure attendees' understanding Key Relationships and Stakeholders External Candidates Colleagues Store Leadership Regional People Team BIG Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities · High levels of customer service · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. Christmas