Sales & Supply Service Representative (SSR) Location: Sutton, Surrey * Hours: Mon-Fri, 37.5 hrs * Hybrid: Up to 2 days remote What You'll Do As part of our customer-focused team, you'll: Sales Support Take customer orders via email/phone and log them in our ERP Handle queries-pricing, delivery, returns, Resolve complaints and keep customers updated-swiftly and professionally Purchase Support Raise purchase orders based on demand and stock levels Coordinate with suppliers, warehouses, and transport Troubleshoot order issues-damages, delays-and record solutions What We're Looking For Excellent communication skills-on phone, email, in meetings Calm under pressure; you prioritise, multitask, and adapt A solutions-focused, resourceful mindset-you get things done A natural collaborator-comfortable supporting a team Strong with numbers-quoting, ordering, basic spreadsheets Comfortable with Word & Excel; ERP (like JDEdwards) and Salesforce training provided Ideally 1 years admin/customer-service experience GCSEs (Maths & English, grade C or above) desirable Why Join Us? Friendly, modern office near Sutton station hybrid flexibility Benefits include a discretionary bonus, 25 days' holiday, life cover, pension, cycle-to-work, flu jabs, wellbeing services, and regular social events Ready to hear more or apply? Let's connect and explore how you can thrive in this key customer-facing role! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website