Team Administrator – Annual Physical Health Check Service (APHC)
Closing date: 17 June 2026
We have new and exciting opportunities to support the Annual Physical Health Check service (APHC) across the community mental health localities in Gloucestershire. There are 3 part‑time posts available:
* Gloucester/FOD – 26.25 hours (3.5 days)
* Cheltenham / North Cots and Tewkesbury – 15 hours (2 days)
* Stroud/Cirencester – 15 hours (2 days)
The role will provide effective and efficient administrative support to the Annual Physical Health Service Team. The successful applicant will coordinate appointment bookings across the community teams.
We are looking for people who are enthusiastic and have excellent communication skills, customer service qualities and experience. This is an ideal opportunity to join the Community Mental Health teams and provide the best care for our patients.
Main duties of the job
* Coordinate the appointment bookings of the Annual Physical Health service across community teams in allocated locality.
* Project a professional image of the business through demonstrating excellent customer care in all activities.
* Adopt a flexible approach to support the team objectives in meeting targets, which are completed efficiently and within given timescales.
* Maintain confidentiality at all times.
* Ensure that administrative systems and processes are followed to enable increased efficiency to meet trust targets.
Qualifications
* Educated to GCSE Level (A*-C) (4-9) or equivalent experience.
* NVQ 2 in administration or relevant equivalent experience or qualification.
Experience
* Experience of working in a customer‑facing environment (face‑to‑face and via telephone).
* Ability to work on own initiative, independently and as part of a team.
* Communication skills: verbal, in writing, and basic knowledge of Microsoft Office and e‑mail programmes.
* Interpersonal skills to convey information and work effectively with colleagues, and maintain good working relations with other healthcare staff.
* Ability to learn and effectively utilise various electronic systems.
* Experience of working within the NHS or a large complex multisite organisation.
Personal Skills
* Good telephone manner.
* Good organisational skills.
* Ability to prioritise and plan workload and meet tight deadlines.
* Caring, motivated, reliable, and trustworthy individual.
* Good interpersonal skills working with people at all levels.
* Willingness to be flexible and adaptable.
Other requirements for the role
* Ability to maintain compliance with mandatory training and attend all mandatory and statutory training events.
* Full Driving Licence and use of a car (or alternative mode of transport) or ability to travel across sites, if required, to ensure service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit a Disclosure and Barring Service check.
Employment rights and conditions
This role is not eligible for sponsorship as per the Government's UK Visa and Immigration Rules and Regulations. For more information, visit https://www.gov.uk/browse/visas-immigration/work-visas.
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