Department: Customer Operations
Reports to: Senior Credit Control Manager
Salary: up to £25K DOE
Location: Manchester
The Opportunity
As part of our Credit team, you'll take ownership of managing domestic accounts across our heating, hot water, and electricity networks. Your focus will be on building strong relationships with customers across our flagship sites, ensuring bills are settled promptly, while providing the right support to any customers who may be struggling to make payments.
What makes this role even more exciting is its potential for progression. You'll have the chance to develop into a Credit Controller, gaining experience across the full spectrum of debt recovery services for both domestic and commercial customers. This includes first-line telephony support, handling customer correspondence, securing payments, and the debt letter process.
If you're looking for a role where you can make a real difference while building a rewarding career in credit control, this is the perfect place to start.
Key Responsibilities
* Handling inbound and outbound debt calls
* Negotiating payment plans within the regulatory guidance
* Referring at risk customers to available third-party support channels
* Chasing and monitoring outstanding debt by phone/e-mail
* Adhere to debt collection obligations and license conditions
* Assessing customers' ability to pay their debts, including I&E
* Identifying and supporting customers in vulnerable financial situations
* Taking payments and providing payment routes to customers
* Raising customer disputes to get them resolved quickly
* Referring accounts for trace or gone away activity
* Support on any reasonable task from management to support on team and business priorities
About You
* Good core IT skills inclusive of knowledge of Microsoft Word, Excel and Mail Merge
* Strong written and verbal communication skills
* Good interpersonal skills and effective negotiation techniques
* Understanding of best-in-sector credit control policies
* Ability to build on-going relationships with internal and external customers and stakeholders.
* Knowledge of litigation and provisioning options available to utilities markets
* Ability to adapt as priorities or demands change and initiate action
Your Development and Benefits
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.
Our benefits include:
* Salary which aligns to your experience and skillset
* 25 days paid holiday + bank holidays
* An additional day off to celebrate your birthday
* Annual discretionary bonus
* Company pension plan
* Health Cash plan through Westfield Health
* Option to purchase additional holiday days through our Holiday Buying Scheme
* Engagement committee with events throughout the year, including a Summer Party and individual team socials
* Paid professional memberships relevant to your role and access to professional development opportunities
Our Values
At the forefront of everything we do:
Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.