IT Applications Analyst - London (Hybrid) - Permanent
A fantastic opportunity has arisen for an IT Applications Analyst to join a leading law firm on a permeant basis.
Key Responsibilities
* Perform system maintenance, patching, upgrades, and configuration changes
* Manage user access controls and conduct access reviews
* Monitor system health and performance; troubleshoot and resolve incidents
* Support application integrations and ensure system stability
* Remediate vulnerabilities and support security and compliance activities
* Maintain documentation and contribute to process improvements
* Track and report on performance, uptime, and operational KPIs
* Identify inefficiencies and recommend automation or enhancements
* Support deployments, testing, and scheduled operational tasks
Key Experience
* Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)
* 3+ years’ experience in enterprise application support or IT operations
* Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools
* Knowledge of access management, patch management, and vulnerability remediation processes
* Familiarity with ITIL practices (Incident, Problem, Change, Configuration Management)
* Strong troubleshooting, analytical, and communication skills
* Experience with documentation and knowledge base tools
* Ability to work collaboratively in team environments
* Experience in professional services, legal, or financial environments preferred
* Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)
* Relevant certifications such as ITIL Foundation preferred
IT Applications Analyst - London (Hybrid) - Permanent