Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
This role is focused on user and employee experience design.
The successful candidate will:
* Create personas across HR, IT, Finance and Procurement functions
* Map end-to-end service journeys
* Produce experience maps and service blueprints
* Capture user requirements for ServiceNow design teams
* Support stakeholder engagement and change activities
Ideal Background
* Service Designer
* Employee Experience Consultant
* User Experience Consultant
* Design Thinking Consultant
* Transformation Consultant with journey mapping experience
Must Have
* Persona mapping experience
* User journey mapping experience
* Experience within large transformation programmes
* Workshop facilitation skills
* Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes