Grade NLC7 £30,467 - £33,142 Grade NLC9 £34,926 - £40,695 North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. North Lanarkshire is the largest local authority social landlord in Scotland with approximately 36,000 council houses. Within the Housing service there are four Locality offices covering Airdrie/Cumbernauld, Coatbridge/Kilsyth, Bellshill/Motherwell and Wishaw/Shotts with our Rents team located in Viewpark. Based within one of the offices you will be responsible for the provision of high-quality customer focussed housing service within a designated geographical patch. The role will involve dealing with homelessness services, allocations, estate management, anti-social behaviour and arrears recovery. You will also be responsible for the assessment and delivery of individually tailored support packages to a wide customer group within your designated patch, providing secure, sustainable housing solutions to facilitate residents’ quality of life, life skills, social skills and health and wellbeing to enhance their social opportunities, health, education and interpersonal relationships. Educated to SVQ Level 3 / HNC (SCQF Level 7) or equivalent in a relevant discipline is essential, as is some experience working in a housing or customer service environment. Some knowledge of housing related legislation and practice is desirable. Excellent IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should have some experience of, and, be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support. If you care about making a difference and want to be involved in transforming the lives of tenants across North Lanarkshire, then this could be the job for you. Placement on/or progression to the NLC9 grade is dependent on applicants having extended relevant experience working across a front-line housing service or similar front-line fieldwork service, holding the CIH Level 4 Certificate in Housing (SCQF Level 7 or above) and demonstrating/evidencing competence in the objectives identified within PRD Framework. Possession of a current driving licence is essential. You will require to be registered or eligible for registration with the Scottish Social Services Council (SSSC). You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role. It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service roster during evenings and weekends. Payments for periods of Standby will be made in accordance with the SJC Salaries Agreement. Pool cars are available for use by standby officers.