Do you want a role where you can make a difference?
We are currently recruiting for a full-time Call Operator to join our existing night shift team that operates between 8pm - 7:15am.
As a full-time Call Operator, you'll find there are a variety of shift patterns on offer, we also have part-time options available and for those we are looking for someone that is available for a minimum of 15 hours per week.
What you’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
1. Accurately logging each call and inputting information into our CRM call handling platform
2. Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
3. Customer service experience whether that be from call centres, retail, hospitality, or the care sector
4. Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
5. Someone with an empathetic approach
6. Good standard of English and ability to enter data into systems accurately
7. Someone who can commit to 15+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
8. Competitive rates of pay, dependent of experience, typically £12.12 per hour + £1.50 per hour night shift allowance
9. Fantastic Colleague benefits
10. Supportive and friendly team
11. Extensive training from initial induction and throughout your career
12. Career development opportunities
13. Safe, secure and contemporary offices based in Ringwood
14. Free on-site parking
15. Rewarding work; you’ll be making a positive difference every day