Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance?
How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home!
This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond!
We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business.
What you will be doing in the role of ICT Service Desk Engineer?
Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required.
Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education.
Prioritisation and assignment of new support tickets.
Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc.
Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place.
Ensure departmental key performance indicators and service level agreements are met.
Coordinate asset and inventory management, including checks...