Salary: £75,000 - 81,000 per year Requirements: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. Ability to manage multiple priorities while maintaining focus on delivery. Approachable, proactive, commercially aware, and able to take ownership from start to finish. Responsibilities: Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Support CRM implementation, ecommerce platform enhancements, digital transformation initiatives, B2B portal development, SAP optimisation and enhancements, WMS improvements, systems integration, and ongoing application and process improvement programmes. Technologies: CRM ERP Support Microsoft 365 SAP Security Office 365 More: We are a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, we combine the stability of an established organisation with the pace and agility of an entrepreneurial business. This is a full-time, permanent, on-site role in Blackburn offering a salary of circa £65,000 plus excellent benefits, including staff discount, 25 days holiday plus 8 Bank Holidays plus your birthday off, Monday to Friday working hours, and a 4% employer pension contribution. We offer significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. last updated 24 week of 2026