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Customer Service Administrator - £26,900 per annum - Kingswinford, West Midlands
Are you experienced in a fast-paced, international B2B customer-focused environment? We are seeking a talented Customer Service Administrator to join our busy UK and Rest of World (ROW) Trade team based at our Head Office in Kingswinford, West Midlands.
Stiltz Homelifts is a multi-award-winning global manufacturer and installer of innovative homelift solutions. As our business grows and we continue to succeed across the UK, Europe, US, and ROW, we are looking for additional talented team members.
As Customer Service Administrator, you will demonstrate knowledge of export operations and be responsible for delivering excellent customer service to our UK Trade and ROW Trade dealers worldwide.
What You Will Do
* Serve as the main customer service contact for UK dealers, local authorities, and international dealers.
* Process sales orders accurately and timely through to invoicing, managing order progress via close liaison with internal stakeholders.
* Collaborate with the Trade Technical Support team to resolve warranty issues and process warranty orders.
* Prepare shipping documentation such as commercial invoices and packing lists, as required.
What We Offer
* Salary of £26,900 per year.
* 25 days holiday + 8 statutory holidays + 1 birthday day.
* Enhanced health cashback scheme.
* Health & Wellbeing benefits.
* Attractive pension scheme.
* Life assurance & critical illness cover.
* Employee discount.
* Cycle to work scheme.
* Friendly team environment.
What You Will Need
* Proven experience in a fast-paced international B2B customer-focused role.
* Proficiency in Microsoft Office; experience with ERP systems like NetSuite is advantageous.
* Knowledge of logistics and distribution.
* Exceptional attention to detail and accuracy.
* Excellent verbal and written communication skills.
* Strong organizational skills with the ability to multitask.
* Ability to build good relationships with stakeholders.
* Knowledge of export documentation/terminology is a plus.
If you are ready to leverage your customer service and administrative skills in a global B2B environment, we look forward to your application!
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