Overview
Do you enjoy helping customers and being a friendly face?
We are looking for volunteers to support the Scarborough Community Furniture Store with day-to-day customer service, including helping with inquiries, assisting shoppers and helping collect donations.
We are currently looking forvolunteersto assist on a Monday, Friday and Saturday. This is a flexible role designed to meet you where you're at and you will be joining a supportive charity team.
Responsibilities of the Role:
* Greeting customers in a friendly, helpful manner, offering support and assistance to customers in store and providing information about our services
* Operating the till when customers purchase items
* Assisting when people are dropping off donated items
Skills Required:
* You will need to be comfortable and prepared to interact with a wide range of customers
* Being a positive, helpful, and polite representative of the store to customers
* You do not need any specific skills, all training will be provided
What you’ll get from us:
* Full training in health and safety and role specific skills
* Support and mentorship from a member of our team
* Supporting people in your local community who need it most as part of a supportive team
* Opportunities for training and development - in the past this has included First Aid & PAT Testing training sessions
* Relevant PPE (Personal Protective Equipment)
We are proud to offer our volunteers training and development opportunities and work with a variety of volunteers from a range of backgrounds - whether you have lots of experience and just want to lend a helping hand, or are looking to build your confidence and gain experience and skills, we will meet you where you are at.
What we expect from you:
* A minimum time commitment of 3 hours per week
* Being punctual, reliable, and ready to help as part of the team
* We are currently looking for volunteers onMonday, Friday and Saturday
Who this role would suit:
* Those looking to gain skills and experience in customer service and sales
* Those with a background in customer service, retail or sales work, looking to contribute these skills as part of a voluntary role
* Anybody willing to learn, support, and be part of the store team
Volunteer:“I cannot express my gratitude enough for the positive impact this volunteering post has had on me. I love coming in and working as part of the team. I am always made to feel valued and as such, work hard to do as much as I can to help the store, the customers and the other team members working there."
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