Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. You will deliver a full range of sales and marketing approaches to drive sales, including handling enquiries, developing the digital profile of the home and networking with the local community.
REWARDS PACKAGE
* Attractive salary, alongside a competitive commission structure
* Access to a range of retail and leisure discounts
* Access to a range of wellbeing support and the Best Doctors Service
* Opportunity to develop within a hugely supportive team
RESPONSIBILITIES
* Managing enquiries to improve conversion rates and achieve occupancy targets
* Excellent communication skills
* Networking within the local community to raise the profile of the home and generate enquiries
* Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
* Identifying opportunities to improve sales and marketing performance
NEED TO HAVE
* Proven sales and marketing experience (preferably in healthcare but not essential)
* Ability to analyse data on Salesforce or similar CRM application
* Self‑motivated and target‑driven
* Interpersonal and professional qualities
* Confident user of Microsoft Office (Excel/PowerPoint)
* Full UK driving licence
NEED TO DO
* Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner
* Responsible for all sales activity for the home
* Talk to potential new residents by phone and provide informative, welcoming tours of the home
* Engage with residents and relatives to understand their experience and requirements
* Respond to sales enquiries
* Actively generate leads and identify local marketing opportunities
* Maintain a contacts database
Barchester is dedicated to ensuring that our team are respected and their contributions valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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