Role Purpose
Managing the day to day credit control duties for a growing portfolio of Guardian properties across the UK that provide security by Guardian occupation for a wide range of properties. Currently in the growth stage, so it is a great time to join this growing business.
Key Accountabilities & Activities
1. Contacting accounts who are overdue/You will have experience maintaining customer
2. records with existing credit terms in place.
3. Collecting money from Go Cardless
4. Ensuring all billing has been completed and work has been invoiced (fixflo recharges)
5. You will have experience dealing with the Sales ledgers, ensuring that customer invoices are processed in an accurate and timely manner.
6. Manage all enquiries about rental payments and arrears
7. Managing and responding to any complaints relating to arrears or rental payments
8. Use of Go cardless system
9. Responsible for chasing outstanding debts both via telephone & email
10. Responsible for issuing chase up letters
11. Make any adjustments or corrections on database
12. Contact clients to chase payments by following the process outlined by Head of Credit Control.
13. Reconciling invoices
14. Creating invoices where necessary
15. Any ad hoc projects as required by the head of credit control
16. Managing overpayments, including chasing payments and contacting the legal team if necessary
17. Provide weekly and monthly arrears reports to management, commenting on progress, escalate if needed, including payments due to be made and outstanding debts
18. Managing the outstanding payments list
19. Responsible for contacting all Guardians to collect arrears owed ( days) Escalate overdue accounts to credit control supervisor
20. Keeping Customer Accounts up-to date
21. Dealing with Contact clients to chase payments by following the process outlined by Head of Credit Control.
22. Proven credit control or arrears collection experience
23. Experience in a B2C credit controller/collections role.
24. Experience with liaising with members of the public.
25. Excellent analytical and influencing skills.
26. Energetic, decisive and a team player.
27. IT Literate.
28. Organised/multi-tasker
29. Ability to build a good working relationship with key stakeholders
30. Rounded IT skills (excel use)
31. Excellent communication
32. Process driven
33. Customer service focused/empathetic
34. Credit control skills are a must and you should be able to work within Excel
If you are looking to join an industry leading company who have fantastic employee benefits including study support and work culture, please apply with your updated CV.
35. To comply with health & safety requirements of VPS (UK) Ltd.
36. To take responsibility for your own health & safety as necessary.
37. To comply with the company’s disciplinary and grievance procedure as required.
38. To comply with the company’s policies and procedures at all times.
39. To uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
40. To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe all policies and guidelines.
41. The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
Experience and Personal Attributes
42. Proven credit control or arrears collection experience
43. Experience in a B2C credit controller/collections role.
44. Experience with liaising with members of the public.
45. Excellent analytical and influencing skills.
46. Energetic, decisive and a team player.
47. IT Literate.
48. Organised/multi-tasker
49. Ability to build a good working relationship with key stakeholders
50. Rounded IT skills (excel use)
51. Excellent communication
52. Process driven
53. Customer service focused/empathetic
54. Credit control skills are a must and you should be able to work within Excel
If you are looking to join an industry leading company who have fantastic employee benefits including study support and work culture, please apply with your updated CV.
Key Outputs/Metrics or Other important things
55. To comply with health & safety requirements of VPS (UK) Ltd.
56. To take responsibility for your own health & safety as necessary.
57. To comply with the company’s disciplinary and grievance procedure as required.
58. To comply with the company’s policies and procedures at all times.
59. To uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
60. To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe all policies and guidelines.
61. The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.