Job Category: Community Services and Development
We’re looking for a Community Workforce Team Leader to lead, support, and grow our Support at Home workforce—ensuring our clients receive exceptional, person‑centred care every day.
* Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
* Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
* Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
* Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS HealthEAP and wellbeing portal!
Job Description
About this role
* Permanent full-time role with office hours
* Work in a stunning Scarborough village location, close to the water
* Lead a dedicated, purpose-driven team
* Make a meaningful difference in people’s lives—every single day
About the role
This is more than a coordination role—this is people leadership with purpose.
You’ll oversee and support a team of Support Workers, ensuring high-quality care delivery while building a positive, engaged, and capable workforce. From recruitment and onboarding to performance, problem-solving, and continuous improvement—you’ll be at the heart of it all.
What you'll be doing
* Leading, mentoring, and supporting Support Workers and Senior Support Workers
* Driving high standards of person‑centred care and service delivery
* Partnering with People & Culture to recruit and onboard great talent
* Supporting workforce planning and rostering in collaboration with internal teams
* Troubleshooting issues and ensuring smooth day‑to‑day operations
* Supporting CHSP client onboarding, reviews, and referrals
* Building strong relationships with clients, families, and internal stakeholders
* Fostering a positive, values‑driven team culture
Desired skills and experience
What you'll bring
* Experience in Aged Care or Community Services (2–3+ years)
* Proven ability to lead, coach, or support a team
* Strong communication and relationship‑building skills
* A proactive, solutions‑focused mindset
* Confidence managing competing priorities and complex situations
* A genuine passion for improving client outcomes and team performance
Company culture
* Purpose‑driven organisation where people truly matter
* Supportive leadership and collaborative team culture
* Opportunity to grow your leadership career
* Be part of a team that lives its values: Everyone Matters, Creativity, Integrity
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