Minimum 3 years Key responsibilities Management of transport, logistics and information systems incidents Follow up and manage delivery incidents with our transport partners, resolve complaints and delivery disputes. Handle manual requests for shipments, pick-ups, etc. Identify and report anomalies in e-commerce information systems. Validation of e-commerce orders Support the validation of orders so that they can be prepared for shipment within the established timeframe. Review and manage each order for corrections and special customer requests. Leave useful and factual comments to the CRC team. Payment and fraud Carry out manual debit and refund operations. Track outstanding payments and blocking payment statuses. Order and customer profile analysis With an omnichannel approach, collect information about the client's purchase history on the website and in our stores. Using our IT tools, identify and report any purchasing behaviour that does not respect the values and policies of the company. Omnichannel projects Support the ad hoc projects and the roll out of Omnichannel services. Coordinate with the retail stores teams to provide the best shopping experience to customers Competencies Ideally 2 to 3 years of operation experience within a retail environment Organized, agile and with analytical mindsets Ability to work independently and a keen sense of priorities Advanced skill in Excel have a very good command of office automation tools (in particular Outlook), knowledge of Magento, Adyen, Cegid, Microsoft Dynamics CRM and Slack being a plus Team player, with great interpersonal skills and a humble spirit Professional with ability to work efficiently and accurately under pressure