Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Position
The Technical Operations Manager will be responsible for leading and developing the Technical Operations Team, ensuring the team is equipped with the skills and capabilities required to support the organisation's continued growth. This role will focus on building team capacity, fostering career development, and enhancing operational effectiveness.
Key responsibilities include overseeing the maintenance and support of our technology estate, which encompasses ANPR systems, CCTV, Pay & Display machines, and mobile tablets. The successful candidate will drive performance through effective team leadership, leveraging management information and operational data to inform decision-making and continuously improve service delivery.
This is a pivotal role in shaping a high-performing, future-ready technical team within a dynamic and fast-paced environment.
Responsibilities and Duties
Provide effective leadership to a team of 7 technical professionals, fostering a high-performance culture across remote and office-based teams.
Support individual development plans, coaching, and mentoring to enhance team capability and career progression.
Oversee the day-to-day operations of ANPR and CCTV systems across the estate, ensuring high availability, reliability, and performance.
Drive continuous improvement of operational systems, processes, and policies to enhance service quality and efficiency.
Lead the resolution of complex technical issues, applying structured problem-solving methodologies to identify root causes and implement long-term solutions.
Manage escalations effectively, ensuring timely communication and resolution of incidents.
Develop and maintain a knowledge base of recurring issues and resolutions to support first-time fix rates.
Utilise management information and operational data to monitor team performance, identify trends, and drive data-informed decision-making.
Produce regular reports on system uptime, incident response times, and service-level performance. Set and track KPIs to ensure alignment with business objectives and customer expectations.
Act as a key point of contact for internal stakeholders, ensuring clear communication and alignment on technical operations priorities.
Collaborate with cross-functional teams including IT, Projects, and Customer Service to support integrated service delivery.
Contribute to the strategic planning of technical operations, including capacity planning, resource allocation, and technology upgrades.
Who you are
Experienced in leading a team
Able to communicate effectively with all project stakeholders
Have working knowledge of ANPR installation requirements and processes
Confident in meeting targets and managing deadlines
Skilled at creating synergy and collaboration between teams
Organised and thrives under pressure
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Other information about the role
Salary: £40,000 per annum
Hours: 40 per week; Monday - Friday 9am - 5pm
Location: Lancing, or can be from our office in Newton Abbot or Slough with hybrid flexibilities after probation period.
There is free onsite parking. The office dress code is smart casual.
* Our selection process is as follows: Application - Competency Based Interview - Task
* You must be able to legally live and work in the UK without sponsorship
* The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme - 24/7 confidential, independent and professional counselling
Cycle-to-work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
(No agency speculative contact - thank you)