Job Description
Company Description
Interdependent Business, passionately working to treat and advise clients as individuals and not numbers.
We have been running for 4 1/2 years now building a reputation built on giving best advise with empathy, care and knowledge assisting client with hearing solutions, hearing protection and ear wax removal services
Role Description
This is a full-time role for a Hearing Care Assistant and Ear Wax Removal Technician at The Ear Lady in Hereford. As a Hearing Care Assistant and Ear Wax Removal Technician, you will be responsible for providing professional and compassionate care to patients with hearing difficulties. You will perform ear wax removal procedures and assist patients with hearing aid fittings and adjustments. Additionally, you will educate patients on hearing care and maintenance, and provide exceptional customer service. The role will also involve covering the reception desk for half of the day dealing with calls, emails and face to face contact with existing and potential clients.
Qualifications
* Valid certification as a Hearing Care Assistant or equivalent
* Experience in performing ear wax removal procedures
* Knowledge of hearing aids and hearing aid fittings
* Strong communication and interpersonal skills
* Empathetic and compassionate approach to patient care
* Ability to work effectively in a team
* Attention to detail and strong organizational skills
* Customer service-oriented mindset
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