Job Description
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Duties
- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
- Maintain regular communications/updates with the customers
- Always follow the principles set out in the United Way document
- All defect repairs to be logged accurately
- Maintain accurate and concise records of all repairs, solutions and notes/comments
- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required
- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
- General administration duties for the Senior Customer Care Coordinator
- Ensure the KPI’s are achieved, in the time frame allocated for each site
- Comply with our GDPR policy
- Plan and monitor the work of the customer care operatives in advance to ensure continuation of work.
- Liaise with Site Managers, Contracts Managers and Construction Director to ensure you have full description of customer issues prior to any meetings
- Attend End of Defect Inspection on behalf of United Infrastructure on all sites as and when required
Qualifications
- Minimum 3+ years Customer Service ideally with a construction background
- GCSE min A-C or 5+
Additional Information
Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click “Apply,” it will redirect to "United Infrastructure.