Quest Search & Selection are proud to partner with a leading UK leisure operator, known for large family-focused on-site entertainment and facilities.
UK Operations & Account Manager –Amusements, Reporting to the Retail Director, this role works closely with operator partners to deliver optimisation initiatives while overseeing reporting and commercial insights
This role supports day-to-day operations, acting as the main point of contact for site teams and operators. The role also leads space optimisation projects, monitors performance improvements, and provides data-led insights to support machine placement and category planning within a projected £35-50 million business.
Key Responsibilities of this UK Operations & Account Manager –Amusements role:
* Lead operational performance across a portfolio of 30+ sites across the UK and coastal regions.
* Oversee operations, commercial performance, space optimisation, and people management across the estate.
* Drive space and revenue optimisation through machine and category analysis, including heat mapping and space planning.
* Partner with Finance, Business Analysts, and the Proposition team to analyse performance, set KPIs, and track sales and contribution against budget.
* Manage operator partner relationships including account support, invoicing, contract administration, and performance reviews.
* Support health & safety and regulatory compliance, including audits, risk assessments, and licence management.
Key Requirements of this UK Operations & Account Manager –Amusements role:
* Ideally 5+ years’ experience within retail, hospitality, or leisure environments.
* Experience managing multi-site operations and delivering revenue growth across multiple locations.
* Strong commercial acumen, including experience managing P&L performance, sales, and margins.
* Proven ability to manage stakeholders and third-party partners.
* Experience within slots, amusements, or electronic leisure environments is desirable but not essential.
* Strong sales, customer service, and people management capabilities.
* Comfortable travelling nationally, including overnight stays and regular visits to head office.
* Experience working with operational partners, franchise models, or external operators is advantageous.
* Understanding of space planning, floor optimisation, and sales/data analysis.
Benefits of this UK Operations & Account Manager –Amusements role:
* Life assurance.
* Car Allowance of £7,500 minimum
* Discount and offers across the group
* 20% friends and family discount.
* 22 Holiday days (rising to 25 days).
* Free parking
* Learning and development support
If this sounds like you and you are keen to apply for thisUK Account Manager –Amusement Parks, please apply today!
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