Job Title: Dedicated Relief Security Officer Sector: Security Location: Hammersmith, London Career Level: Employee Role Reports to: Security Team Supervisor Geographical Remit Site Based The main responsibility of the Dedicated Relief Security Officer is to carry out duties at all posts in the Hammersmith Office. The jobholder should possess excellent interpersonal skills, as they are required to provide front of house, reception support, meet & greet visitors, support offsite assignments and interact with colleagues and staff at all levels both verbally and in writing. You must possess the ability to accurately interpret and follow a wide range of prescribed processes and procedures relating to the security of the facility. You must be able to work, days, nights & weekends covering staff absences (holidays, sickness). You may at times be required to provide cover at short notice. Main responsibilities - To be fully conversant with site emergency evacuations procedures. - To maintain complete, concise, and accurate written accounts of all incidents occurring within the duty shift and undertake any necessary follow up action as required. - Access control and ID verification where required. - Monitor and answer fire emergency telephone. - Any additional reasonable duties requested by operational management. - Must be available to work shifts days and nights. - To respond to pre-planned or significant events and to provide an initial first response to any such events. - Identifying suspicious, criminal events and ensuring an effective guarding response. - Patrol the site to prevent fire, flood, theft, and damage. - Comply with GDPR and Data security requirements. - Provide details of incidents to the Control Room for the purposes of incident reporting. - Respond to first aid incidents. - Support the security team with requests of personnel on offsite assignments. Other duties and responsibilities - Work in accordance with: ICTS policies, site procedures and training provided. - We put our customers first - We work as part of a team, providing support to our fellow team members - We work with integrity - We look to innovate and bring new ideas to the role o Customer policies - Carry out any other reasonable request as required by your Line Manager, TWDC Security Management or the Customer. Health & Safety Health and Safety responsibilities Ensure work is carried out in accordance with site/department procedures and training provided. - Comply with the ICTS Health and Safety Policy, procedures and protocols at all times. - Ensure you have received the required training prior to commencing works. - Ensure that you are working in accordance with the safe system of works, as briefed by your Line Manager. - Ensure that you are fit for work prior to reporting for duty each shift. - Report any health and safety concerns to your line manager. - Once Personal Protective Equipment (PPE) has been issued ensure that you always keep it serviceable and report any defects to your line manager. - Always ensure while at work you are wearing the correct PPE. - Set a good example at all times. Job Specific - Report immediately to a supervisor any action or inaction which compromises safety. - Maintain a healthy and safe place of work, ensuring all posts are always in a clean and tidy condition. - Report missing, damaged or unserviceable equipment to a supervisor. - Co-operate with ICTS and the client so that the company can carry out its statutory duty under Health & Safety at work Act 1974 etc. and all relevant statutory provisions. - Not intentionally or recklessly interfere with or misuse any property, equipment IT hardware or systems in the interest of Health & Safety and Welfare. Required skills & Experience Essential - A background in Security with an emphasis on Corporate Security. - Excellent interpersonal & communication skills. - Experience of issue and conflict resolution. - Able to work under own initiative, making decisions to benefit WJ and client. - Deliver excellent customer service. - Flexible in approach to daily duties and additional events when held on site. - Competent IT Skills (Microsoft Word/Excel/Outlook/PowerPoint) - Demonstrate the ability to think and act quickly in emergencies or under pressure. - Maintain a high standard of personal presentation. - Able to demonstrate an ability to work as part of a team. - Excellent attitude towards learning & personal development plus highly receptiveness to advice & feedback. - An understanding of equality, diversity, and inclusion. - Five years' checkable history and references - To pass a criminal records check (CRC) to the required standards Desirable - Understanding of the British Standards in Security - Knowledge of Lenel access system Qualifications & Licences Essential - SIA Licence (Door Supervisor) Desirable - First Aid at Work certificate Full training, uniform and health and safety equipment (PPE) are provided. Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.