Job Specification: Ocean Import Operator – Ocean Freight
Location: Ipswich | Full-time | Hybrid Working
Role Summary
We’re seeking an experienced Import Coordinator in freight forwarding, specialising in Ocean imports. You’ll handle UK import shipments from start to finish and provide top-tier customer service.
Key Responsibilities
* Managing end-to-end import sea freight shipments
* Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch
* Accurately managing shipments using CargoWise
* Ensuring timely receipt and processing of documents and customs clearance information
* Planning and organising final delivery in line with client needs
* Proactively track and trace shipments, addressing any delays or issues.
* Ensuring client SOPs are consistently followed
* Issuing accurate invoicing and job costing
* Building strong relationships with clients to maximise long-term business opportunities
Benefits
* Competitive salary (based on experience)
* Hybrid Working
* Company pension scheme
* 25 days annual leave + bank holidays
* Healthcare Plan
* Cycle to work program
* Gym and experience day discounts
* Loyalty rewards and recognition schemes