Liability Claims Handler
Location: Chelmsford
Hours: 32 per week, Monday to Friday
Contract: Full-time
A respected and ethical insurer is looking to appoint a Liability Claims Handler to join their growing team in Chelmsford. The role focuses on managing a broad range of liability claims efficiently, fairly, and with empathy — reflecting the company’s strong ethical values and commitment to customer care.
This is a great opportunity for someone who enjoys working in a collaborative environment and wants to be part of an organisation that values doing things the right way.
The Role As a Liability Claims Handler, you’ll take ownership of claims from first notification through to final settlement. You’ll be responsible for investigating, negotiating, and resolving cases within your own authority limits while maintaining excellent communication with customers, brokers, and external professionals.
You’ll manage MOJ Portal claims, appoint loss adjusters or solicitors where appropriate, and ensure compliance with all regulatory requirements and pre-action protocols. Accuracy and attention to detail are key, as you’ll be maintaining reserves, monitoring case progress, and reporting large losses or reinsurance triggers where necessary.
You’ll also play a key part in maintaining the quality and integrity of data, supporting colleagues with workflow, and handling complaints promptly and fairly when they arise.
Key Responsibilities
1. Handle liability claims from start to finish, ensuring fair outcomes for all parties.
2. Manage FNOL calls, MOJ portal cases, and appoint third-party experts as needed.
3. Gather and assess all relevant information to investigate and finalise claims efficiently.
4. Maintain accurate records, reserves, and diary notes within internal systems.
5. Monitor third-party professionals’ progress and performance.
6. Identify recovery opportunities and report large or complex losses to senior management.
7. Support the team with allocation of new claims and incoming post.
8. Handle customer complaints in line with FCA and company procedures.
9. Assist with ad-hoc projects, audits, and process improvements.
What You’ll Bring
10. Previous experience handling liability or personal injury claims (EL/PL preferred).
11. Excellent verbal and written communication skills.
12. Strong negotiation ability with a customer-first approach.
13. A keen eye for detail and strong organisational skills.
14. Ability to manage time effectively in a busy, fast-moving environment.
15. Confident user of claims management systems and Microsoft Office.
16. A proactive, collaborative attitude with genuine care for customer outcomes.