Part of our team and reporting to the Operations Manager, you'll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team's activities and driving our success.
Main Responsibilities
1. Dealing with enquiries and converting them into hire business
2. Managing incoming orders (On-hires) and coordinating requests for collections (Off-hires)
3. Accurately calculating and providing quotes using our CRM system
4. Efficiently planning transport for timely deliveries and collections
5. Preparing drivers' paperwork daily to ensure seamless operations
6. Maintaining daily communication with sites
7. Managing and reporting on customer loss and damage cases
8. Answering incoming calls and providing excellent customer service
Requirements
* Experience in a customer service role, preferably within a hire/sales environment
* Professional manner with good communication and people skills
* A team player who is flexible, adaptable, and willing to help others
* PC literate with experience in Microsoft Systems
* Ability to prioritise workload and work to tight deadlines
* Local area knowledge for the depot areas served
* Motivated self-starter with good administration, time management, and organisation skills
What You'll Get
* Additional annual leave awarded to recognise long-service
* A company Christmas shutdown and the option to purchase additional days of annual leave
* Opportunities for training, development, and career progression
* Pension Scheme and Life Assurance
* Volunteering Leave
* The security of working for a national organisation with core family values at our heart
* Refer a friend scheme
* And much more...
This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance. We welcome applications from all sections of society and aim to be an equal opportunities employer. Don't miss out on this opportunity - apply today! All applicants will be treated in the strictest confidence.
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