Senior Support Analyst - 2 days Southampton/3 days Remote - up to 41K
A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st-3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation.
Key Responsibilities
* Log, diagnose, and resolve support issues.
* Provide timely responses to customer queries.
* Maintain internal systems and documentation.
* Test software fixes and implement updates.
* Escalate issues according to SLA requirements.
* Contribute to knowledgebase articles and process improvements.
Essential Skills
* Experience with Windows Client & Server operating systems.
* Experience working on a customer-focused support desk.
Desirable
1. Microsoft SQL Server and SQL queries.
2. VPN, IIS, and remote access technologies.
3. ...