About us
Envision Intelligent Solutions is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative and part of the Johnson Controls family.
Our work environment includes:
* Modern office setting
* Growth opportunities
* Wellness programmes
Job description
ARC (Alarm Receiving Centre) Operator
Job Duties
· Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
· Answer intercoms and inbound telephone calls professionally, quickly and effectively
· Effectively use the telephone systems and follow the guidance of the company policy and procedures
· Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
· Report any operational difficulties and problems to the supervisor on duty
Skills and Experience:
· A comprehensive knowledge of the relevant security standards
· Understanding and working knowledge of CCTV systems and ARC duties
· The ability to work under pressure, to be self-motivated and able to work independently or as a team member
· The ability to prepare letters, reports and documents in an accurate and concise manner
· The ability to communicate diplomatically and effectively, both verbally and in writing
· Sufficient computer literacy to ensure timely production of documents/reports etc.
· Sufficient investigative skills to identify the root cause of any problems identified
· SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths. Applicants must meet the minimum eligibility requirements for SIA licensing.
Job Types: Full-time, Permanent
Pay: £12.21-£13.50 per hour
Expected hours: 46 per week
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Referral programme
* Store discount
Work Location: In person