At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large‑scale transformation journey by creating a National Lottery that delivers more money to good causes.
We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…
A bit about the role
* This role is responsible for the efficient daily operation of the Retail Team, working in a fast‑paced and challenging environment, acting as the 'go to' for the department.
* Diary management, making sure the MD each know where they need to be and when.
* As requested, managing the MD’s individual inbox, flagging any important emails and helping direct any queries.
* Providing a friendly and professional main point of contact on behalf of the MD, guided by the MD’s priorities to review incoming internal and external business ensuring that the MD is equipped to deal with the most relevant issues.
* Own and manage the processing of multiple departmental‑oriented processes
* Maintain an awareness of the key issues and activities taking place within both the Company and Department, to enable an understanding to be had of key interfaces which impact on the MD.
* Making judgements on what action is appropriate, liaising with others as needed, organising meetings and managing the diary to maximise the MD’s time and make effective use of travel/transport arrangements.
* Organising papers and reports to ensure the MD is in possession of all relevant information when attending Company and Business meetings and events.
* Production and preparation of letters, reports, presentations and other documentation and managing sensitive information and highly confidential documents with discretion.
* Managing each the MD’s individual expenses claims.
* Resolve any administration issues or queries and undertake other ad‑hoc support tasks as requested.
* Manage and co‑ordinate the Senior Team meeting / department meetings for internal and external guests
* Works closely with the Senior team, supporting the smooth running of the team and a positive team culture.
* Help keep the wider team engaged, organising team days and departmental events when requested by the MD.
Whatyou’llbe doing
Expertise: Business Expertise
* Has developed breadth and/or depth of skills in more than one activity, process or function, or acts as the technical expert in an area.
Delivering Solutions: Problem Solving
* Identifies and solves complex problems, likely to be consulted when problems arise with little or no precedent; Problems are likely to involve some investigation and data gathering.
Impact: Influence
* Prioritises, organises and makes decisions related to own work; Uses discretion to modify work practices and processes to achieve results or improve efficiency existing processes and solutions; Evaluates suggestions of others to improve the efficiency of the team.
Impact: Customer Focus
* Anticipates customer needs; assesses requirements and identifies new solutions; Develops processes that address customer problems, needs or requirements.
Delivering Solutions: Continuous Improvement & Process
* Applies own expertise to identify, implement and adapt policies with the aim of improved efficiency and effectiveness across own or multiple work areas.
What experiencewe’relooking for
* Ability to build effective relationships with internal and external stakeholders.
* Excellent written and oral communication skills.
* Ability to learn quickly and take on new tasks.
* Excellent attention to detail.
* Focus on delivery, particularly under tight timescales.
* Ability to use Microsoft packages including Word, PowerPoint and Excel.
* Ability to use Microsoft Outlook/Teams docs as a tool to prioritise tasks, arrange meetings and manage others’ schedules.
* Knowledge in practice of relevant company and department procedures
* A minimum of two general administrative experiences within an office environment
About us
At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.
* Innovation – We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.
* Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10‑year license.
* Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low‑emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date.
* Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins.
An inclusive reward offering with wellbeing at the centre
At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities.
We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we’ll be happy to help.
BENEFITS
* Company Bonus Scheme
* Matched pension contributions up to 8.5%
* 26 days annual leave + 2 Life Days (and bank holidays)
* Single Private Health Cover
* Complimentary Private Medical
* Income Protection
* Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
* Enhanced Family Leave (Maternity, Paternity, Adoption)
* Wellness Allowance £500
* Employee Assistance Programme
* Discounted Health Assessments
* Volunteering Days
* Matched Funding
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