Overview
The Director of Hosting Operations will set the vision and drive the strategy to deliver, maintain and optimize on-prem hosting operations for infrastructure services. In this role, you will lead a global organization of managed service providers, GE technologists, architects, and operational teams. You will partner closely with stakeholders across GE Aerospace sites, networks, and cloud teams to develop a comprehensive delivery model for on-prem infrastructure services that deliver competitive advantages and meet business needs.
You will:
* Lead a global team to design, build, and operationalize on-prem hosting infrastructure operational services supporting Compute, virtualization, storage, Edge and Data Centre/Colo services.
* Partner with multiple teams across Aerospace DT, including Cyber, CxO teams to create shared strategic roadmaps for on-prem hosting operations. Communicate these plans to Business stakeholders for awareness and adoption. Do this with a cloud first thinking mindset.
* Demonstrate strong technical leadership and people management skills including solid communication and analytical skills with thorough understanding of successful problem definition, decomposition, estimation, and resolution.
* Build, coach, mentor, and nurture a world class operational on-prem hosting services team.
* Manage capacity, velocity, and backlog across managed service providers and GE technologists to ensure business priorities are met while minimizing or eliminating technical debt across assets.
* Deploy internal products and platforms to improve team capabilities and efficiency, such as lean principals, standard work/SOPs, process automation, quality assurance and testing.
* Drive a consistent communication rhythm on organization and governance/operational status, keeping DT leadership and functional partners aligned with overall initiative-based outcomes.
* Establish and govern a world class wing to wing operational support model.
* Set the example; drive standards across teams to eliminate duplication and rework across Aerospace.
* Plan and manage budgets related to scope of team and consumed services. Own any chargeback model and financial reallocation for hosting across GE Aerospace.
* Ensure team receives consistent messages and has clear understanding of GE Aerospace business direction, strategy, and GE Aerospace results. Make GE's Business strategy relevant to on-prem services and stakeholders.
* Establish and foster a work culture at all levels that is positive, collaborative, diverse, inclusive, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
* Provide technical leadership to influence suppliers on designs that align to our standards.
* Continuously ensure value for money, choose optimal technology solutions that align strategically and commercially for global infrastructure.
* Deliver and support the defined strategic roadmap for hosting infrastructure tooling and technologies.
Security clearance: Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. If BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. See BPSS requirements: https://www.gov.uk/government/publications/government-baseline-personnel-security-standard
Qualifications
* Education: Bachelor's degree from an accredited university or college with minimum of
* 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience
* Minimum 5 years of professional experience in infrastructure services and hosting (Compute, virtualization, storage) technologies.
* Experience working in an ITIL environment
* ITIL3 and/or ITIL4 foundation certified
* Note: Military experience is equivalent to professional experience
* Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Must be willing to travel as needed.
* Must be results driven with a keen sense of urgency
* Demonstrated Change Management / Acceleration capabilities
* Experienced in design, performance, availability, and scalability of on-premises infrastructure
* Knowledge of business and financial principles and practices including strong financial management and strong business analysis and problem-solving skills
* Demonstrated ability to manage team and service operations across the product ecosystem and make tradeoffs based on key business priorities
* Ability to decompose problems and make decisions when problems or solutions are not 100% defined
* Skilled in breaking down problems, documenting problem statements and estimating efforts
* Demonstrated experience leading and influencing across a complex, global matrix organization
* Demonstrated ownership of business decisions including outcomes and any required rework plans
* Experience coaching, mentoring, and developing team members
* Experience providing feedback on performance toward goals
* Excellent written and oral communication skills and the ability to interface with Executive leadership with confidence and clarity
* Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
* Ability to proactively identify and remove obstacles or barriers on behalf of the team
* Strategic thinker with the ability to create and execute concrete action plans
* Strong analytical, project management, and organizational skills
* Ability to work under tight deadlines and to prioritize under pressure, influence multiple levels of stakeholders towards common goals and targets
* Adopt and leverage lean principles
Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years\' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
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