Workshop Controller
Location - Preston
Monday to Friday 8am - 5.30pm
Rota Saturday 8am - 12 noon.
OTE: £50,000.
We are currently looking to recruit a full-time Workshop Controller for our busy commercial vehicle dealership. The ideal candidate will need to hold a UK driving licence (Heavy goods licence will be advantageous but not essential), previous dealership experience and ideally experience as a fully qualified technician, as well as being able to work under pressure.
Managing the time and resource of the team which includes assigning Technicians to tasks and ensuring productivity is maximised and that deadlines are adhered to, to ensure the smooth running of the workshop, controlling and managing the work in progress as well as ensuring that we minimise overage, ensuring quality control, making sure parts are ordered correctly, conducting audits and performance management on the team's work and general compliance. There will also be a focus on ensuring the correct DVSA and health and safety standards and procedures are met.
Main Duties:
·Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
·Working with colleagues and other departments to ensure a seamless service for customers.
·Scheduling work to meet customer's needs, considering workshop targets, the complexity of each job and the availability of parts
·Provide estimates for servicing and repairs and setting timescales.
·Accurately issuing technicians time and writing technical reports and recommendations.
·Ordering correct parts for vehicles.
·Ensuring warranty standards are adhered to.
·Liaising with other departments as the workshop representative.
·Making sure all servicing work is carried out correctly, on-time and with customer satisfaction in mind.
Key skills required:
·Previous experience within the automotive industry, particularly workshop control or a vehicle technician.
·Ideally knowledge of the ADP Kerridge System.
·Attention to detail.
·Excellent Interpersonal skills.
·Problem solving and decision making.
·Motivated and able to motivate others.
·Leadership with the ability to delegate to others.
·Ability to work under pressure