Job Title:
Contact Lens Operations Manager (Nottingham) – 6 Month Secondment
Function:
Product
Department:
Contact Lens
Location:
Hybrid (Remote and Nottingham Office 2 days a week)
Travel:
Across the UK and ROI
Reporting to:
Head of Contact Lens Operation
Key relationships:
Partners, Optometrists and L&D, Tech, Product and Contact Lenses, Operations Managers, Head of Training, Category Manager
Broadband:
C
Transferrable Skills:
Stakeholder Management, Analytical Approach, Commercial Acumen
Working hours:
37.5
Close Date:
1 May 2025
Salary:
Up to £60,000 (DOE) + bonus and benefits
Role Overview:
Are you ready to make a real difference in the lives of a million people? If so, this might be the perfect opportunity for you!
As the Contact Lens Operations Manager, you'll be at the heart of our mission to transform lives through contact lenses. Your role will be crucial in executing our 5-year strategy, ensuring we deliver top-notch customer experiences and grow the category alongside Partner Profit.
You will lead and innovate, planning, developing, and delivering best practices that help our Partners and their teams excel. Collaboration and communication are key as you work closely with store colleagues, gathering feedback to identify gaps and deliver effective training and guidance. You will drive projects from concept to delivery, managing all aspects to ensure smooth execution.
Supporting and training store colleagues will be a significant part of your role, helping them understand how their work impacts key business metrics. You will also serve as the main communication point, ensuring everyone is aligned and motivated to achieve our goals.
To succeed, you need a strong commitment to exceptional customer service, with previous experience in store management or leadership. A thorough understanding of store operations and performance data is essential. Effective communication skills, stakeholder management ability, and a solid understanding of key business drivers and KPIs are also required.
Essential skills include a customer service focus, store management or leadership experience, understanding of store operations, excellent communication skills across various media, and the ability to manage multiple projects and stakeholders. Experience in planning, writing, editing, researching, and producing various publications is also necessary. A good grasp of business drivers and KPIs, flexibility, inclusivity, and good workload management are crucial.
Desirable skills include knowledge of the contact lens industry and market, familiarity with Microsoft platforms for communication and content creation, and experience within a Joint Venture Partnership or Franchise environment.
Does this sound like a role you'd be excited about? What aspect of this job interests you the most?
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