Account Manager - Gateshead (Permanent)
Join a Global, People‑First Business!
Are you a people‑focused Account Manager who thrives on building long‑term relationships and delivering exceptional customer care?
We're recruiting for a permanent Account Manager to join a well‑established, global organisation based in Gateshead (Team Valley). This is an exciting opportunity to join a structured, secure business that genuinely invests in its people and offers long‑term career progression.
This role offers a blend of account management and warm sales follow‑up with existing customers - no cold calling. It's ideal for someone who enjoys a relationship‑led, customer‑centric environment. Working closely with the Head of Sales - IMEA, you will oversee and develop current client accounts directly.
We genuinely love recruiting for this business. They truly look after their staff and promote a positive, supportive culture across every department. You'll be joining a friendly, welcoming team within a values‑driven organisation centred around collaboration, integrity, and development.
💷 Salary & Benefits
Salary: £27,000 - £29,000 (DOE)
Quarterly bonus scheme (company performance based)
Profit‑share bonus scheme
36‑hour working week
Flexible start and finish times
Monday-Thursday: 8:20am - 4:30pm
Friday: 8:20am - 1:30pm (early finish every week!)
Work from home Fridays (once fully trained)
Free on‑site parking
⭐ Outstanding Benefits Package
25 days annual leave + 8 bank holidays
Option to purchase additional leave
Additional holiday entitlement for length of service
Pension scheme: 6% employer / 2% employee
Life assurance: 3x annual salary
Health Cash Plan (up to £625 per year for prescriptions, dental & therapies)
Employee Assistance Programme & 24/7 GP Helpline
Share Incentive Plan (free shares held in trust for 3 years)
Cycle to Work Scheme
Holiday purchase scheme
Long‑service holiday rewards
Discounts at local attractions & via Smarter Spending App
🧩 Job Overview
The Account Manager is responsible for managing and developing relationships with existing customers, ensuring high levels of satisfaction while identifying opportunities to grow and expand accounts.
Acting as the key point of contact for existing customers, you will support the Head of Sales - IMEA in driving regional growth and collaborate closely with internal teams to deliver excellent service and technical support.
✅ Key Responsibilities
Proactively manage and grow allocated, existing customer accounts
Manage the full sales pipeline via CRM - from lead through to negotiation and close, including preparing quotations
Generate and qualify new business opportunities with existing customers within your territory
Meet and exceed agreed targets
Provide product information and Tier 1 technical support
Prepare structured account action plans for key accounts
Track and report on KPIs, producing monthly reports and sales presentations
Participate in ongoing training and development
Undertake additional responsibilities as required by the Head of Sales - IMEA
🔍 What We're Looking For
Experience as an Account Manager or similar customer/sales role
Experience working with technical products
Strong growth mindset and commercial awareness
Excellent communication skills across phone, email, and Teams
CRM and Office 365 proficiency
Proactive, self‑motivated, and collaborative approach
A genuine desire for continuous improvement
🚀 Why Join?
This is a business with low staff turnover, structured progression pathways, and a strong people‑first culture. They are known for developing their employees and promoting from within.
If you're looking for stability, flexibility, and genuine career development, this is an opportunity well worth exploring.
Please note, due to the high volume of applicants we cannot provide individual feedback. If shortlisted, you will be contacted within 3 working days of sending your CV.
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