As a Senior Account Coordinator, you will be responsible for analysing incoming EAME dealer orders and order changes for our most challenging dealers, ensuring accurate and efficient processing of Construction Equipment and related attachment orders. This role also includes coordinating with functional teams to resolve commercial and technical order related inquiries and ensuring dealers receive timely, accurate information.
What You Will Do
* Analyse incoming EAME dealer orders to ensure accurate and efficient processing of Construction Equipment and related attachment orders.
* Respond to dealer inquiries by providing timely customer service and resolving issues related to order fulfilment.
* Monitor, prioritise, and track order status to provide proactive updates to dealers.
* Support the end-to-end order-to-delivery process, ensuring adherence to customer and dealer requirements as well as all compliance standards.
* Lead and participate in process improvement initiatives and projects to enhance operational effectiveness.
* Collaborate with dealers to analyse current order entry performance, identify improvement actions, and implement solutions that enhance the order-entry timeliness metric.
* Demonstrate customer-focused mindset by aligning solutions with dealer needs and satisfaction.
* Apply industry knowledge of the organisation’s sector, trends, and regulatory considerations to diverse situations.
* Utilise decision-making and critical-thinking skills to analyse situations and reach productive decisions.
* Communicate effectively by transmitting and interpreting ideas, information, and needs accurately.
* Build and maintain healthy relationships with dealers, vendors, and peers.
* Manage day-to-day account activities, providing services and support to existing dealers.
What Experience You Bring
* Proven project participation: strong track record as an active project team member coordinating workstreams with cross-functional stakeholders and supporting timeline management and delivery in fast-paced environments.
* Order-to-delivery and import/export expertise: solid understanding and hands-on experience across the full cycle, including international logistics, documentation, compliance, customs procedures, and shipping standards.
* Supply chain, order processing, and shipping knowledge: practical experience in order management, fulfilment workflows, and coordinating shipping activities.
* Systems and tools proficiency: comfortable using major business systems such as Salesforce, SAP, and other ERP/CRM platforms.
Salary: £35,000-£42,500 depending on experience.
Benefits: 27 days annual leave plus bank holidays, up to 10% bonus, flexible buy-in benefits (private medical, healthcare, vision & dental schemes), Green Car Scheme, Share scheme (50% company matched), contributory pension scheme (company contribution double up to 10%), free car parking, Caterpillar Advantage website.
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