Main duties of the job
Typing clinical correspondence, reports, and patient notes from audio dictation or handwritten drafts.
Managing incoming and outgoing communications, including emails and letters.
Maintaining accurate and up-to-date patient records and filing systems.
Supporting general administrative and reception duties as required.
Liaising with clinical and non-clinical staff to ensure efficient workflow.
About us
Melbourne Park Medical Centre is a friendly and forward-thinking practice committed to delivering high-quality patient care. We offer a supportive working environment with opportunities for development and training.
Job Description
Reports to: Assistant Practice Manager/Administration Lead. To provide efficient administrative and typing support to the practice team, ensuring accurate documentation, smooth day-to-day operations, and excellent patient service.
Key Responsibilities
* Accurately type clinical letters, referral documents, and reports from audio dictation or handwritten notes.
* Maintain and update patient records inline with confidentiality and data protection policies.
* Handle incoming and outgoing correspondence, including emails and post.
* Maintain filing systems (electronic and paper-based) in an organized and accessible manner.
* Input data into clinical systems (e.g., EMIS, SystmOne) with a high level of accuracy.
* Support the team with audits, recalls, and reporting tasks.
* Liaise with GPs, nurses, and other staff to ensure timely completion of administrative tasks.
* Attend team meetings and contribute to service improvement discussions.
Person Specification
Experience
* Proven experience in an administrative or typing role.
* Excellent typing speed and accuracy.
* Good communication and organizational skills.
* Experience in a healthcare or GP practice setting.
* Knowledge of medical terminology.
Qualifications
* GCSE Grade A to C or equivalent in English and Maths.
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