Senior ServiceNow CMDB/CSDM Architect
Location: Hybrid - Cambridge (2 days onsite per week)
Contract: 6 months
IR35: Inside IR35
Key Responsibilities
* Act as the technical design authority for a CMDB uplift programme.
* Assess and improve CMDB structure, CI classes, attributes, relationships, and CSDM alignment.
* Support service and application taxonomy remediation and simplification.
* Review and optimise ServiceNow IRE, source precedence, reconciliation rules, and data ownership.
* Define authoritative source rules and support integration onboarding controls.
* Review Discovery outputs and shape service to infrastructure mapping approaches.
* Advise on Service Mapping readiness, sequencing, and dependency modelling.
* Design technical controls for ownership, life cycle management, certification, and data quality.
* Guide duplicate, orphaned, and stale CI remediation activities.
* Define CMDB Health rules, dashboards, and data quality measures.
* Mentor internal ServiceNow specialists and provide knowledge transfer.
Required Experience
1. Strong ServiceNow CMDB architecture experience.
2. Hands on CSDM implementation, remediation, or uplift experience.
3. CI class design and relationship modelling expertise.
4. Str...