XPS Solutions Ltd is offering an exciting opportunity for an IT Apprentice to kickstart their career in the world of technology. With over 25 years of expertise delivering professional IT services across Yorkshire and beyond, XPS has built a reputation for providing reliable, innovative solutions to businesses of all sizes. This apprenticeship offers the chance to gain hands-on experience in IT support while learning from a skilled and friendly team.
The successful candidate will be immersed in real-world problem solving, from supporting Microsoft 365 and networking to troubleshooting systems and helping clients stay connected. With a strong commitment to personal development, XPS Solutions provides the perfect environment to grow technical skills, build confidence, and lay the foundation for a rewarding career in IT.
In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Deliver remote and occasional onsite IT Support to customers.
Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking.
Install, configure and troubleshoot Microsoft 365 applications and services.
Manage your workload using the internal ticketing system.
Take customer calls, raise and update support tickets and ensure timely resolution.
Liaise directly with users to understand and explain technical issues clearly.
Maintain SLA compliance and ensure high levels of customer satisfaction.
Contribute to documentation and internal knowledge sharing.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
£13,731 per annum.
Monday to Friday 9am-5pm.
20 days annual leave plus Bank Holidays.
Company pension scheme.
Salary sacrifice scheme.
Skeleton staff for Christmas Period for 2 weeks.
Desired Qualities, Skills and Knowledge:
Confident communication skills.
Good attention to detail.
Organisation skills.
Problem solving mindset.
Ability to work as part of a team and independently.
Analytical skills.
Grade 5 in GCSE English and Grade 4 in GCSE Maths.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with XPS Solutions. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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