Areas of Responsibility
1. Manage and ensure integrity of the Quality Management System to Automotive Standards
2. Principle Customer Interface for Audits and Customer Concerns
3. Strategic Direction of Newport Quality System and Quality Culture
4. Ensuring conformance to ISO9001, IATF16969, VDA 6.3 Quality Standards
5. Co-ordinating and managing the external audit plan with third party audit bodies (LRQA)
6. Newport’s Customer representative, maintain and align to customer requirements and expectations
7. Leading ‘Customer First’ principle, motivating staff at all levels to a customer focused mindset
8. Manage Customer complaint process, working closely with engineering teams to investigate and resolve any non-confirming product or customer issues via 8D for Field returns (FAR’s) and Assembly Complaints
9. Facilitate and promote pro-active processes such as FMEA, QCC and 5S methods
10. Maintaining and driving Innovation of Newport’s Document control systems
11. Change Management, Chair of PCRB. Customer Representative (inc PPAP process)
12. Material Management, Chair of LRB and disposition of SU lots. Customer Representative
13. Final approver for All Document changes
14. Final approver for all CIM changes
15. Final approver for all assembly notices or Customer Alerts
16. Site leader and co-ordinator for the execution of Customer onsite audits
17. Management Review – weekly and Monthly update as required to roundtable and Corporate
18. Operational Business Review – report and update Quality Scorecard and trend analysis
19. Including: PPM rates vs Zero Defect FAR’s, and QMS performance
20. Define and manage QM team objectives. Weekly one to ones
21. Performed annual QM staff reviews
22. Supplier Management – Quality Lead (via Quality Engineer)
23. Customer Satisfaction metrics and improvements based on the metrics. (i.e.: Customer Report cards)
24. Measure Customer satisfaction, enhanced customer satisfaction through timely response, zero defect mindset and resolution of quality and reliability issues.
25. Budget Definition and Management QA / QMS
Failure Analysis & Calibration
26. Coach and Mentor to Failure Analysis Manager and FA team (9 staff, 24/7 lab)
27. Calibration and MSA system owner
28. Technical mentor if required to FA methods and Analysis
29. Budget definition and Management for FA & CAL
Requirements
Essential requirements
30. At least 10 years’ experience at Senior level Management in Quality Engineering and Semiconductor Engineering
31. Educated to Degree level or higher
32. ISO9001 / IATF16949 Lead auditor certified
33. VDA6.3 and Supplier auditor
34. Deep knowledge and practical experience of Quality Tools including APQP FMEA, 5S, 8D, MSA and SPC
35. Ability to lead multi-disciplinary teams
36. Excellent communication skills
37. High level of customer facing experience and competency
38. Zero Defect Mindset
39. Deep Semiconductor process technology knowledge
40. Reliability knowledge and product performance understanding
41. IT literate: Word / PPT / Excel / other QMS systems
42. System and process thinker
43. Desirable requirements
44. Failure Analysis Knowledge
45. Calibration Knowledge
46. Automotive or Aerospace experience
47. EMS & SMS knowledge of Management systems integration (ISO14001 / ISO5001/ ISO45001)
Values:
48. Passion: A passion for leading and motivating staff to deliver zero defects performance
49. Pride: The Customer representative of Newport
50. Together: Create an environment to deliver dynamic teamwork and collective problem solving
51. Fair play: Always treat other with respect, dignity and care.
52. Power: Be the voice of the customer and uphold the ISO standards
53. Celebrate: Recognise and appreciate the successes of the team